tag:blogger.com,1999:blog-6749037544065087577.post5762681755223564404..comments2011-03-20T17:50:09.687-04:00Comments on Jim Fong's Education Marketing Blog: Back in Action ... Hospital Customer ServiceJim Fonghttp://www.blogger.com/profile/15430038044099869839noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6749037544065087577.post-18268838907088217362010-03-12T03:18:35.859-05:002010-03-12T03:18:35.859-05:00I'm glad to hear you're back in action, Ji...I'm glad to hear you're back in action, Jim.<br />Ever the intrepid marketing analyst, this latest research conducted from the inside of healthcare is going a bit far! Seriously though, your observations and comments are always on target. There's a term that I hear alot at Linfield College in our Online RN to BSN degree completion program for the practicing RN.. It's "research based practice", which drives excellence in healthcare, and in marketing as well. Practice that is based on the best research into treatment options brings about the best results, as with healthcare, so also with marketing. Janet GiffordJanethttp://www.blogger.com/profile/07217728607115672541noreply@blogger.com